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Terms and Conditions

Terms and Conditions

The following are the terms and conditions for use of the Peter Murphy Lighting & Electrical Ltd website or any internet site to which the website is linked to. This website is for use by persons who are 18 years and over only.

Website: Conduct

You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts and omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of Peter Murphy Lighting & Electrical Ltd. Any copying, transmission or re-transmission of the same requires the prior written approval of Peter Murphy Lighting & Electrical Ltd.

Website: Advertising

We reserve the right at all times to place advertisements and promotions on the Peter Murphy Lighting & Electrical Ltd website. Advertisers and sponsors on the website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused there from.

Website: Price of Goods

The price listed on the website for Peter Murphy Lighting & Electrical Ltd products will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the website is wrong.

Making A Purchase:

We accept credit card, debit card payments.

*Click & Collect is only available on selected items online. Selected items will be easily identified online with a Click & Collect logo. 

Why Use Click & Collect Service?

Shop online from the comfort of your home and have your items ready for collection prior visiting the store.

How Do I Use Click & Collect?

Simply add items to your cart  and from the checkout choose Collect option.

Enter your payment details on our checkout and place your order. You will receive an email confirming your order is being processed. You will receive confirmation your order is 'ready for collection' at which point you can then  collect your order.

What time do i need to place my order for click & collect

Orders placed Monday to Friday before 11am will be available for same day collect. Next business day if ordered at the weekend or Bank Holiday's

How do i know which product is available to collect same day?

Click & Collect is only available on selected items online. Selected items will be easily identified online with a Click & Collect logo. 

What Proof Of ID Do I Need To Bring?

You must bring the order confirmation email which will have your unique order reference number. This can be printed or shown on a smart phone or tablet device. Make sure to bring additional identification i.e. driving licence or passport.

Remember you only visit the store once you have received confirmination your order is 'ready for collection'.

What Happens If I Arrive Before Receiving  Confirmation My Items Are Ready For Collection?

Unfortunately we may not have your items ready for collection so please wait for confirmation that your order is ready.

What Happens If My Ordered Item(S) Is Not Available?

On the rare occasion that an item is not available we will contact you to discuss your order.

Can I Cancel My Click & Collect Order?

If you contact 091 525224 or [email protected] we will be able to cancel the order for you. 

 

Delivery Information

When will it be delivered?

Your item will be delivered within 3-5 working days. Although we always strive to deliver before this.

How much is home delivery?

· Delivery in Galway city and county is €19.99

· Delivery nationwide is €39.99

· Small item delivery in Galway city and county is €4.99

· Small item delivery nationwide is €14.99

No matter how many products you order. So if you order multiple items online, you’ll pay a maximum €19.99 for Galway city and county for delivery, and €39.99 for Delivery Nationwide

Small item delivery charge is €4.99 – no matter how many products you order. So if you order multiple items online, you’ll pay a maximum €4.99 for delivery.in Galway city and county and €14.99 nationwide. If you order a large and small item together the larger delivery charge of €19.99 will apply for Galway city and county and €39.99 delivery nationwide How much is delivery to a store?

· In Store Collection for a large appliance is free.

· In Store Collection for a small appliance is free.

*Please note that delivery to our store can sometimes be 3-5 working days. You will be contacted when your item is ready for collection.

Delivery Times Our standard deliveries are made between the hours of 9.30am and 6pm, Monday to Friday. A signature will be required upon delivery. For large appliances our driver will contact you prior to delivery Items which we have to special order from the manufacturer may take longer to deliver. You will be notified if there is an extended delivery on any item you purchase

Will you collect my old appliance?

Yes, on delivery of a large appliance we’ll collect your old appliance for free on a like for like basis. I.e. if you order a washing machine, we'll take away your old one for free. Please ensure your old appliance is disconnected, clean and ready for removal.

What happens if I miss my delivery? For large items, if nobody is home to accept the delivery, it will be returned to our warehouse and a re-delivery will be scheduled. Returns Policy Please read our returns policy prior to purchasing from Peter murphy Lighting & Electrical Ltd, in order to familiarise yourself with our policies on returns, refunds, repairs and your legal rights. We also recommend you immediately inspect any goods which we have delivered to you or that you have collected from our store, to ensure that all products are of acceptable quality and as described. We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the unopened goods to us.

We aim to deliver large appliances within 4/5 working days (subject to availability). We aim to delivery small appliances within 2/3 working days (subject to availability).

If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days. We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will organise a refund. Such refund will not be later than 14 days from notice to us of order cancellation. Submit your return request below to either [email protected] or To: Peter Murphy Lighting & Electrical Ltd.,

Unit 2,

Westside Shopping Centre,

Westside,

Galway

RETURNS

Your right to cancel your order When you purchase online you have a statutory right to cancel your order for any reason within 14 days; you then have 14 days from the date you cancelled the order to return the product to Peter Murphy Lighting & Electrical Ltd. It is your responsibility to take reasonable care of the goods prior to returning them; you are responsible for any diminished value of the goods resulting in the handing of the goods beyond what is necessary to establish their functionality and suitability. Please note: a. You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned. b. Hygiene seals on any personal care products such as shavers must be intact. c. Customised or personalised goods cannot be refunded or exchanged. d. You the customer are responsible for the due care of the products being returned. This Returns Policy is in accordance with The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. Your Consumer Rights Consumer contracts are protected by the Sale of Good and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation. Under the Act the purchaser of goods has several rights, including that: a. Goods must be of merchantable quality – goods should be of reasonable quality considering what they are meant to do, their durability and their price; b. Goods must be fit for their purpose – they must do what they are reasonably expected to do; and c. Goods must be as described - the buyer must not be misled into buying something by thedescription of goods or services given orally by a salesperson or an advertisement. These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given Goods Damaged in Transit Damaged goods need to be reported within 24 hours of delivery. Please contact us by calling 091 525224 or email [email protected] to report any damages. We will arrange to have the goods returned to us and either offer a replacement or refund the price to you. Refunds Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within 3-5 working days. Return of Faulty Goods If a product is defective in any way, please arrange to return the item by contacting us at [email protected] or calling 091 525224. An acknowledgement or your request to return will be provided. We will either deliver a new one to you or refund you the cost of the product. In some cases, an inspection of the product by a qualified engineer may be required. A repair or replacement product may be offered. Standard delivery charged will be refunded. Repair of Faulty Goods Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond our control. If items are deemed to have been damaged due to misuse or accident, or in cases where your statutory rights or any manufacturer’s warranty do not apply; you may be required to pay labour, assessment and/or freight charges. We recommend that you back up data stored on any devise prior to sending it back for repair as the repair or replacement may result in a loss of said data. This includes files stored on hard drives, photos and music stored on mobile devices. We will not be responsible for any data loss.

Claims:

You have the statutory right to a 14 day cooling-off period when purchasing online. If a product is defective in any way, please return it with a covering letter and we will either deliver a new one to you or refund the cost of the product.

Disclaimer of Warranties:

The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of materials available through the website or from third

parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under you statutory rights.

Limitation of Liability:

To the fullest extent permitted by application law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the website, any changes to the website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use of inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.

Proprietary Rights to Content:

You acknowledge that content including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you on the website by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

Contract:

We reserve the right to change the terms of use or policies regarding the use of the website (including in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the website.

General:

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any rights or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to us by in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

Laws:

The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly provisions remaining in full force and effect.

Termination:

We may terminate the website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.

Back Orders:

If any item is not in stock, we will advise you. We do not hold back orders. You should re-order any item that is out of stock.

Tax Charges:

23% VAT is included in all qualifying items. Courier charges include VAT. Postage does not contain VAT.

Credit Card Security:

The online payment facility is provided authipay

Guarantee:

We guarantee your satisfaction. All of our products are covered by the manufacturer’s warranty. Should you have any problem with a product please contact us immediately at [email protected]

Contact Us: If you need to reach us, please email us on [email protected] or [email protected], you can call 091 525224 or 091 524194 or write to us at the address on the site.

Privacy Policy:

This privacy policy sets out how Peter Murphy Electrical uses and protects any information that you give Peter Murphy Electrical when you use this website. Peter Murphy Electrical is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Peter Murphy Electrical may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

· name

· contact information including email address

· demographic information such as postcode, preferences and interests

· other information relevant to customer surveys and/or offers For the exhaustive list of cookies we collect see the list of cookies section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

· Internal record keeping.

· We may use the information to improve our products and services.

· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Unit 2, Westside Shopping Centre, Westside, Galway.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description

CART The association with your shopping cart.

CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.

COMPARE The items that you have in the Compare Products list.

CURRENCY Your preferred currency

CUSTOMER An encrypted version of your customer id with the store.

CUSTOMER_AUTH An indicator if you are currently logged into the store.

COOKIE name COOKIE Description

CUSTOMER_INFO An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID

EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.

FRONTEND You sesssion ID on the server.

GUEST-VIEW Allows guests to edit their orders.

LAST_CATEGORY The last category you visited.

LAST_PRODUCT The most recent product you have viewed.

NEWMESSAGE Indicates whether a new message has been received.

NO_CACHE Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.

COOKIE name COOKIE Description

POLL The ID of any polls you have recently voted in.

POLLN Information on what polls you have voted on.

RECENTLYCOMPARED The items that you have recently compared.

STF Information on products you have emailed to friends.

STORE The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS The products that you have recently viewed.

WISHLIST An encrypted list of products added to your Wishlist.

WISHLIST_CNT The number of items in your Wishlist.

Remittance Terms:

Payment in full must be received before any order is shipped. Credit terms are not available on this site

WEEE Recycling

''Waste Electrical and Electronic Equipment (WEEE) is taken back free of charge on a one-for one, like-for-like basis. Waste batteries including rechargeable batteries are taken back free of charge. You are not obliged to make any purchase when returning old batteries. Each local authority must also accept household WEEE and small batteries free of charge at its recycling facilities. All WEEE and waste batteries must be recycled and should not be placed in any of your household wheelie bins. Make sure you always recycle all your old electrical goods and batteries.'' What products can I recycle for free? You can return all kitchen appliances including fridges, washing machines, dishwashers, cookers etc as well as smaller items like kettles, toasters, blenders, remote controls, batteries or electric toothbrushes. Even your old bicycle lamps can be recycled! Do I need to have made a purchase at Peter lighting & Electrical Ltd. ?

No. You can recycle any of the above items at our store even if you have not made a purchase with us. How do I return my old product to be recycled?

You can return your old product to us during our opening hours.

Will you collect my old product? If you are getting a new product delivered we’ll take your old one back to be recycled. Please ensure your old appliance is disconnected, clean and ready for the driver at the time of delivery. Do you take back used batteries? Yes we do. In our store you will find recycling bins for batteries. The batteries that we accept are AA, AAA, C or D and also the flat batteries that are found in watches and toys. Unfortunately we do not accept back any Industrial or car batteries. How much will it cost?

There is no charge to return products to our store Why should I recycle through Peter Murphy Lighting & Electrical Ltd? We will ensure that your old product is disposed of correctly to reduce the potentially harmful effects caused on the environment and to conserve natural resources. Further information can be found on weeeireland.ie From 1st July 2014, the following EMC’s apply to some items of electrical equipment: • Large refrigeration: €10.00 (side-by-side/ American style fridges) • Smaller refrigeration: €5.00 (larder/two door/ under counter fridges, chest freezers above and below 150 litres) • Large appliances: €5.00 (washing machines, dryers, cookers) • Large T.V.’s: €5.00 (73+cm) • Gas discharge lamps: €0.15 (All fluorescent lamps, CFL’s, sodium and metal halide lamps) • LED light sources: €0.05 (LED Lamps & Luminaires, with the exception of LED household luminaires)