Brightside Extended Warranty Cover can provide you with up to 4 years additional cover after your Manufacturer’s Warranty expires. If something does go wrong, you’ll have the benefits of unlimited repairs, surge protection, as well as wear and tear.
Brightside Extended Warranty Product Cover Terms & Conditions
Thank you for choosing Brightside Extended Warranty Product Cover.
Your Brightside Extended Product Cover Plan is underwritten by AWP P&C S.A. – Dutch Branch, trading as Allianz
Partners Europe, located at Poeldijkstraat 4, 1059 VM Amsterdam, the Netherlands, Corporate identification No
33094603, is registered at the Dutch Authority for Financial Markets (AFM) No 12000535 and is authorised by
L’Autorité de Contrôle Prudentiel et de Résolution (ACPR) in France and authorised by the Central Bank of Ireland for
conduct of business and administered in Ireland by Frith Service Contracts Ltd, Business Number 373654 (trading as
Brightside), who is registered and regulated by the Central Bank of Ireland under No C51103.
A lot can happen to Your appliances, electrical and computer products,and Our Extended Warranty Plan provides You
with extra protection after Your Manufacturer’s Warranty expires.
Please read the big print, small print and legal details carefully for everything You need to know about what We will and
won’t pay and the extent of cover provided.
Terms and conditions
Your Extended Warranty Plan is supplied by the Retailer in respect of products sold by the retailer.
Your Extended Warranty Plan will only cover Your Product specifically described on the Receipt as being covered under
Your Extended Warranty Plan.
Please ensure that You keep the Receipt as proof of Your Extended Warranty Plan. The Receipt constitutes proof of the
purchase and in the event of a claim, the Receipt will need to be produced.
In order to claim under Your Extended Warranty Plan, you must be a resident in the Republic of Ireland and have paid
all monies due on Your Extended Warranty Plan. Your Extended Warranty Plan shall be governed by and construed
in accordance with Irish law. The terms of Your Extended Warranty Plan are set out in these terms and conditions
(“Terms”).
Warranty Term
Product repair plan
Product repair plan is only available on products where the Original Purchase Price is €200 or more.
Your Extended Warranty Plan commences from the expiry of the first Manufacturer’s Warranty for Your Product,
irrespective of it having been repaired and/or replaced at any stage by the manufacturer. Cover is not provided
under Your Extended Warranty Plan when an Electronic, Mechanical or other Failure occurs during the period of the
Manufacturer’s Warranty of Your Product.
The Warranty Term with respect to repairing Your Product will end at the earlier of:
• 2, 3 or 4 years (as stated on Your Receipt) from the expiry of the Manufacturer Warranty; or
• 5 years from the date You purchased Your Product for Grey Goods; or
• 7 years from the date You purchased Your Product for White Goods or Brown Goods; or
• the time Your Extended Warranty Plan otherwise ends (for example, if Your Extended Warranty Plan is cancelled or
Your Product is replaced under Your Extended Warranty Plan).
No claims under Your Extended Warranty Plan will be considered by Us if You have attempted to repair Your Product
without our prior written agreement.
Your Extended Warranty Plan ends when the Warranty Term ends.
Product replacement plan
Product replacement plan is only available on products where the Original Purchase Price is less than €200.
Your Extended Warranty Plan commences from the expiry of the first Manufacturer’s Warranty for Your Product,
irrespective of it having been repaired and/or replaced at any stage by the manufacturer. Cover is not provided
under Your Extended Warranty Plan when an Electronic, Mechanical or other Failure occurs during the period of the
Manufacturer’s Warranty of Your Product.
The Warranty Term with respect to replacing Your Product will end at the earlier of:
• 2 years from the expiry of the Manufacturer Warranty; or
• 5 years from the date You purchased Your Product; or
• the time Your Extended Warranty Plan otherwise ends (for example, if Your Extended Warranty Plan is cancelled or
Your Product is replaced under Your Extended Warranty Plan).
Your Extended Warranty Plan ends when the Warranty Term ends.
What is covered
Subject to the Terms, Your Extended Warranty Plan provides You with extra protection in the event Your Product
ceases working due to: Mechanical or Electrical failure; power surges; reasonable wear and tear (determined by Us); or
environmental factors such as dust, internal overheating, internal humidity or condensation.
Under Your Extended Warranty Plan, if Your Product ceases working during Warranty Term, Your Product will be repaired
to normal working order (subject to the Terms).
The maximum amount payable by Us in relation to any one and all claims combined under Your Extended Warranty Plan
(excluding any repairs) will be the Original Purchase Price of Your Product.
In the case of Your Product being covered by Product Replacement Plan, under Your Extended Warranty Plan We will
always replace Your Product as set out in the Product Replacement Terms (see page 8) (subject to the Terms of Your
Extended Warranty Plan) rather than attempt to repair it. Product Replacement Plan is only available on products where
the Original Purchase Price less than €200.
If We settle Your claim by arranging a store credit of or by paying You the equivalent of the Original Purchase Price by
giving You a store credit or by paying You a cash settlement or by replacing Your Product, Your Extended Warranty Plan
comes to an end.
In addition to the Terms We will provide the following additional cover during the Warranty Term:
No lemon guarantee
This benefit is only applicable to Product repair plan.
If Your Product has had 3 authorised service repairs under Your Extended Warranty Plan for the same
component and requires a 4th authorised service under Your Extended Warranty Plan during the Warranty
Term, We will replace Your Product as set out in the Product Replacement Terms (see page 8).
For the purposes of the ‘No Lemon Guarantee’, preventative maintenance checks, consumer requested
alignments, cleanings, product diagnosis, customer education, troubleshooting/telephone diagnosis,
accessory repairs/replacements, mouse repairs/ replacements, computer software related problems,
no fault found diagnosis and returns to Our authorised repairer within 30 days are not considered to be
repairs. The ‘No Lemon Guarantee’ does not apply to ice makers, computer keyboards and speakers,
laptop and all rechargeable batteries.
Fully transferable
If You give away Your Product You can transfer Your Extended Warranty Plan to the new owner at no
charge once You notify the Brightside Cover Team of the transfer in writing within 14 days.
Wear and tear
If Your Product has been subjected to wear and tear from everyday use, and it affects the functionality or
operation of Your Product, under Your Extended Warranty Plan You are covered.
Food spoilage
We may reimburse You for any reasonable food spoilage that occurs as a result of a covered failure or
fault if Your Product is a fridge or freezer up to a maximum monetary amount of €150 (at Our discretion).
In order to be eligible, You will be required to supply proof of Your loss and must have acted in accordance
with the Terms.
Laundry care
We may reimburse You for any reasonable laundry cleaning and /or drying services (excluding any dry
cleaning services) that are necessary due to a covered failure or fault if Your Product is a washing machine
or clothes dryer up to a maximum monetary amount of €50 (at Our discretion). Your Product must be out
of service for more than ten (10) consecutive days from the time of the first service call to assess Your
Product failure or fault. You will be required to supply proof of payment for laundry costs to support Your
claim and must have acted in accordance with the Terms.
Freight
If You live within 100km from one of Our authorised repairers and gross weight of Your Product is 5kg
or less, We will cover any freight costs associated with the handling of Your Product, during the claims
process. If Your Product requires a service call, under Your Extended Warranty Plan We will cover all
service call fees. If We determine that You do not have a valid claim We will not be responsible for any
of the above costs and if We have made any advance payment You agree to reimburse Us this amount,
within 14 days.
Surge protection
We will cover You under Your Extended Warranty Plan even if Your Product suffers a break down caused
by an electrical interference, power surge or voltage fluctuation.
Worldwide coverage
It doesn’t matter where You travel in the world, if Your Product suffers a covered failure or fault, We will
pay up to €150 of the cost of the repair. You will need to contact Us prior to having Your Product repaired
under Your Extended Warranty Plan and obtain Our authorisation to organise the repair.
If We authorise the repair, You will be required to pay for the repair and claim the cost back from Us.
You will be required to show an itemised invoice of the repair costs in order to have Your reimbursement
approved under Your Extended Warranty Plan. Alternatively You may elect to have Your Product repaired
on return to Ireland in which case You will not need to pay for the repair and claim the cost back from Us.
If Your Product is covered under the Product Replacement Plan, You may elect not to have Your Product
repaired outside Ireland as stated above, but wait for the replacement of Your Product from Us or payment
on return to Ireland. The replacement will be done according to the Product Replacement Terms. You
cannot claim both the cost of repair and replacement.
Data storage
If your goods are capable of storing User Generated Data it is possible that repairing Your Product may result in the loss
of Your User Generated Data. You agree not to hold us liable for any such loss. We recommend You back up Your data.
Cooling off period
If You decide for any reason, within 14 working days of the purchase of Your Product, that You no longer want Your
Extended Warranty Plan, You may return to the store from which You purchased Your Product and cancel Your Extended
Warranty Plan and receive a full refund as long as no claims have been lodged in respect of Your Product.
You may cancel Your Extended Warranty Plan after this 14 day cooling off period but no refund will be made.
Cancellation by Us
We may cancel Your Plan, without notice, if:
• You do not pay Your premium; or
• You make a claim We believe to be fraudulent; or
• For any other reason allowable at law.
In the event We cancel Your Plan We will provide You 30 days written notice to Your last known address or by way of
email correspondence to the email address You provided.
The reasons We may cancel Your Plan include, but not limited to: significant adverse claims experience, inflation,
economic and environmental factors, and changes in legislation.
If We cancel Your Plan and You have had no claims, You will be refunded the balance of the premium for the unexpired term.
How to make a claim?
If Your Product breaks down during the Manufacturer’s Warranty period (i.e. before the commencement of the Warranty
Term), contact the manufacturer to remedy the fault.
If You are claiming under Your Extended Warranty Plan during the Warranty Term, before You call Our Brightside Cover
team please conduct a basic check of Your Product, including the manufacturer’s product manuals and instructions.
If the problem still persists, please call Our Brightside Cover team on 1800 819 240 Monday to Friday 9am to 5:30pm
Western European Time (“WET”) (excluding Irish public holidays). One of Our friendly team will verify Your details and
assist You with Your claim. Please have Your Receipt ready before phoning.
You must call Us prior to arranging repair or replacement of Your Product, any costs associated with repair, removal or
installation of Your Product will not be paid unless first approved by Us.
We may require Your Product to be assessed. This will be carried out by one of Our authorised repairers, otherwise,
arrangements will be made for a service agent to contact You. We will advise You if We need an assessment and how
that assessment will be made.
You must keep Your Product in good condition and repair. Any failure to operate caused by poor maintenance is not
covered under Your Extended Warranty Plan. You must also make reasonable efforts to protect Your Product from any
failure. If You make a claim and knew about something that could cause Your Product to fail to operate and You did not
make reasonable efforts to avoid it before the failure occurred, then Your claim may not be paid. If Your Product fails to
operate, You must also make reasonable efforts to prevent any further failure.
You must install and/or store Your Product, as instructed from the manufacturer’s product manual. If Your Product fails
due to improper installation and/or storage, then Your claim may not be paid.
Where We determine that the claimed failure is not covered by Your Extended Warranty Plan, You will be responsible for
the costs of the above dismantling as well as any costs associated with the dismantling (including but not limited to any
diagnosis, reassembly, repair and/or replacement costs).
Product Repair Terms
Applicable only if Your Product is situated in the Republic of Ireland.
Parts used for repairs may be new, used or refurbished in accordance to suitability and availability of supply. All parts
used will hold a minimum guarantee period regardless of Warranty Term.
If Your goods are capable of storing User Generated Data it is possible that repairing Your Product may result in the loss
of Your User Generated Data.
We do not offer any data recovery services.
If Your Product is covered by Product Repair Plan under this Extended Warranty Plan, and is not economically
repairable, We will replace Your Product as set out in the Product Replacement Terms (see page 8).
We always try to complete repairs in the shortest amount of time possible under Your Extended Warranty Plan, however,
We are not responsible for delays caused by factors beyond Our control such as manufacturer delays in supplying parts.
Product Replacement Terms
Applicable only if Your Product is situated in the Republic of Ireland.
If Your Product is covered by Product Replacement Plan under Your Extended Warranty Plan, We will offer to replace
Your Product, taking into account the features, quality and specifications of the original item as well as availability of the
technology.
You agree that the replacement item is chosen at Our sole discretion. In the event that you are not satisfied with the
replacement offer, you have 10 business days to write to the National Warranty Manager to appeal, at Unit 85/86, First
Floor Boardwalk, Omni Shopping Centre, Santry, Dublin 9.
In all circumstances, the value of the replacement product shall not exceed the Original Purchase Price You paid for
Your Product. Due to changes in product technology and availability, the replacement product We supply under Your
Extended Warranty Plan may have a lower selling price and is not limited to the original manufacturer brand or model of
Your original product.
Replacement price differences, if any, will not be refunded. If a suitable replacement is not available, We may arrange
for a store credit, for use with the Retailer or monetary payment not exceeding the Original Purchase Price. Once such a
payment has been made, or a Replacement Product provided, Your Extended Warranty Plan will cease.
What is not covered
Nothing in Your Extended Warranty Plan excludes, restricts or modifies Your rights under the Irish law.
Your Extended Warranty Plan does not cover:
01. Faults or failures covered by the manufacturer during the Manufacturer Warranty period under the Manufacturer
Warranty terms;
02. Your Product if it has had the manufacturer’s serial number removed or altered;
03. Your Product if You or the original purchaser of Your Product have purchased Your Product second hand (which
includes refurbished items) at the time this product was purchased;
04. Defects or design faults that are covered by the original product manufacturer or distributor whether or not through
the process of a product recall;
05. Repairs carried out by repair agents that are not prior authorised by Us;
06. Repairs or replacements that have been organised without following the claims procedure listed in the Terms or
without Our prior authority;
07. Except where specifically mentioned in Your Extended Warranty Plan, costs associated with freight, transportation or
delivery for Your Product;
08. Service call, repair costs or replacement costs where the fault is not covered under Your Extended Warranty Plan;
09. Except where specifically mentioned in Your Extended Warranty Plan, costs associated with installation, uninstalling,
dismantling, or re-installation of Your Product or its replacement;
10. Costs associated with any failure that occurs during transportation, installation, uninstalling, dismantling or reinstallation
of Your Product unless by Our authorised repairer;
11. Except where specifically mentioned in Your Extended Warranty Plan under the headings ‘Food spoilage’ and
‘Laundry’, consequential losses or damage of any type, including loss of enjoyment, loss of intellectual or sentimental
value of Your Product;
12. Costs associated with routine maintenance and servicing such as cleaning, adjustments, lubrication, alignments,
reprogramming, tuning or upgrades;
13. Accidental damage of any type or from any cause that is not one of the specific events expressed to be covered
under Your Extended Warranty Plan;
14. Accessories such as, but not limited to batteries, headphones, microphones, cords and cables, ancillary game
controllers and memory cards;
15. Mechanical Failure or Electronic Failures of Your Product caused by:
15.1 negligence, accidental or deliberate misuse or unauthorised alterations;
15.2 liquid penetration;
15.3 infestations of vermin, pests, insects or animals including domestic pets;
15.4 cosmetic damage or accidental damage from any cause;
15.5 rust, corrosion or mould;
15.6 abnormal wear and tear including any exclusions as outlined in the manufacturer’s specifications regarding
excessive domestic usage;
16. Repairs to any:
16.1 Consumables, including but not limited to batteries, fuses, bulbs, user replaceable elements, toners, drums and
print heads;
16.2 Monitors or televisions as a result of burned phosphor, screen burn or finger prints;
16.3 Speakers as a result of overloading;
16.4 Software, data or removable data medium caused by the Mechanical or Electronic Failure of Your Product,
17. The replacement of any accessories which may include headphones, remote controls or external devices;
18. Any single claim amount which exceeds the Original Purchase Price (except for repair of Your Product);
19. Any failure of Your Product to properly operate outside the Warranty Term of Your Extended Warranty Plan.
Definitions
Accidental
means an event You did not intend or expect to happen.
Administrator
means Frith Service Contracts Ltd, Business Number 373654 (trading as Brightside).
Brown Goods
means Vision and Audio Products which are Televisions, DVD Players & Recorders, Blu Ray Players & Recorders, Set
Top Boxes, Hi-Fi Systems, Speakers, iPod Docks, CD Players, Radios, Portable Music and Video Devices, Headphones,
Home phone including base, station and wireless handsets, Projectors.
Electronic Failure
means a sudden or unforeseen failure of a component that forms part of or is connected to the electrical or electronic
system within Your Product such as:
• micro processors, capacitors and resistors;
• transformers;
• electric motors and fans;
• light emitting diodes (LED);
• touch screens;
• switches.
Grey Goods
means Telecommunications and Multi-Media Products which are Computers (desktop/tower and monitor), Laptops,
iPads, Tablets, eBook readers, Printers, Scanners, Navigation systems (GPS), Gaming consoles, Cameras such as
digital cameras, still cameras, video cameras, Connected health wearables.
Insurer
means AWP P&C S.A. – Dutch Branch, trading as Allianz Partners Europe, located at Poeldijkstraat 4, 1059 VM
Amsterdam, the Netherlands, Corporate identification No 33094603, is registered at the Dutch Authority for Financial
Markets (AFM) No 12000535 and is authorised by L’Autorité de Contrôle Prudentiel et de Résolution (ACPR) in France
and authorised by the Central Bank of Ireland for conduct of business.
Manufacturer Warranty
means any express warranty that applies to Your Product provided by the manufacturer of Your Product which is
applicable in Ireland.
It does not include:
• any Consumer Guarantee applicable under the Irish law; or
• any insurance, for example extended warranty insurance or home and contents insurance.
Mechanical Failure
means a sudden or unforeseen failure of a moving or stationery part of Your Product that is not directly connected to the
electrical or electronic system such as:
• levers and cams;
• internal cogs and wheels;
• springs and tensioners;
• drive belts and shafts;
• hinges, catches and brackets.
Original Date of Purchase
means the date shown on Your Receipt.
Original Purchase Price
means the amount shown on the Receipt being the cost of Your Product (inclusive of VAT and any discounts).
Product Repair Terms
means the paragraphs in this document under the heading “Product Repair Terms”.
Product Replacement Terms
means the paragraphs in this document under the heading “Product Replacement Terms”.
Receipt
means the receipt and/or tax invoice for the purchase of Your Product and Your Extended Warranty Plan.
Retailer
refers to the selling retailer whose name appears on the Receipt.
User Generated Data, Your Data
All data generated by You and stored on or in Your Product. For example, songs, photos, telephone numbers, electronic
documents and computer programmes.
White Goods
means large and small size domestic appliances which are Cooktops, Grillers, Ovens (including Steamers), Microwave
Ovens, Rangehoods, Refrigerators, Freezers, Wine Chillers, Cooking appliances (bread makers, fryers, rice cookers,
sandwich makers), Food preparation units (mixers, food processors), Dishwashers, Espresso machines, Washing
machines, Dryers, Vacuums, Steam cleaners, Portable cooling and heating units, Fitted or ducted systems such as
air-conditioning, heating, pool motors, BBQ’s, and any other large and domestic appliances which do not fall under the
Brown Goods or Grey Goods definition.
You, Your
means the person or persons or business named as the purchaser on the original purchase receipt and/or Tax Invoice.
Your Extended Warranty Plan, Your Brightside Extended Warranty Cover, Your Plan
means the Brightside Extended Warranty Cover that You have purchased with Your Product and is made up of the Terms
and the Receipt.
Your Product
means the product that You purchased new and in Ireland that is named on the Receipt and shown to be covered under
Your Extended Warranty Plan.
Warranty Term
means the period during which You have cover under Your Extended Warranty Plan as set out in the Terms.
We, Us, Our
refers to Frith Service Contracts Ltd, Business Number 373654 (trading as Brightside). locatedUnit 85/86, First Floor
Boardwalk, Omni Shopping Centre, Santry, Dublin 9, who is registered and regulated by the Central Bank of Ireland
under No C51103.
and/or
AWP P&C S.A. – Dutch Branch, trading as Allianz Partners Europe, located at Poeldijkstraat 4, 1059 VM Amsterdam,
the Netherlands, Corporate identification No 33094603, who is registered at the Dutch Authority for Financial Markets
(AFM) No 12000535 and is authorised by L’Autorité de Contrôle Prudentiel et de Résolution (ACPR) in France and
authorised by the Central Bank of Ireland for conduct of business.
Data Protection Notice
You should note that, by virtue of Your engagement or interactions with Us or by virtue of providing Us with personal
information on you or individuals connected with you (for example directors, employees, representatives or clients), you
will provide us and Our related entities and agents with personal information which constitutes personal data within the
meaning of the General Data Protection Regulation (Regulation 2016/679, the “Data Protection Legislation”).
We, may collect, store and use Your personal data for the following lawful purposes: (i) to provide this extended warranty
plan to you or to investigate, assess and pay claims under Your plan (i.e. where this is necessary for the performance
of the contract); (ii) where this is necessary for compliance with a legal obligation to which we are subject; and/or (iii)
for direct marketing purposes (i.e. where this is necessary for the purposes of the legitimate interests of Us or a third
party). Should we wish to use Your personal data for other specific purposes (including, if applicable, any purpose that
requires Your consent), we will contact you.
Our full privacy notice, which outlines Our data protection obligations and Your data protection rights, is available on Our
website, www.brightsideco.ie, and contains information on the following matters:
• the types of personal data we may collect and who we anticipate sharing it with;
• a description of the purposes and legal bases for which the personal data may be used;
• details on the transfer of personal data, including (if applicable) to entities located outside the EEA;
• details of data protection measures taken by Us;
• an outline of the various data protection rights of individuals as data subjects under the Data Protection Legislation;
• information on Our retention policy;
• contact details for further information on data protection matters.
Your Legal Rights
In the event of a problem with Your Product, You may have rights of law against the seller or manufacturer of the product
under warranties and guarantees expressed or implied by mandatory provisions of law.
Your Brightside Extended Warranty Cover Plan does not replace these rights or make them void. However, You can
choose to claim under Your Plan and Your claim will be handled quickly and efficiently by Our customer service team.
For further information about Your legal rights we suggest You contact the Competition and Consumer Protection
Commission at Bloom House, Railway Street, Dublin 1, D01 C576, Consumer Helpline 1890 432 432 or visit www.ccpc.ie.
If You have any questions or queries about Your Brightside Extended Warranty Cover Plan, please do not hesitate to
contact us.
How complaints/disputes are resolved
If a problem does arise, please call Brightside Cover on 1800 819 240 or email: customerservice@brightsidecover.ie. If
the matter cannot be resolved to Your satisfaction please write to the Customer Relations team at:
Customer Relations
Brightside Cover
Unit 85/86 First Floor Boardwalk
Omni Shopping Centre
Santry Dublin
D09 P8K3
Your concern will be investigated by an officer with full authority to deal with the complaint.
Our complaints process is as follows:
• We will acknowledge in a durable medium receipt of a complaint within five business days;
• We will provide you with the name or the individual appointed as Our point of contact;
• We will provide You with regular updates in a durable medium on the progress of the investigation of the complaint at
intervals not greater than every twenty business days, commencing from the date on which the complaint was made;
• We will attempt to investigate and resolve the complaint within forty business days of having received the complaint.
If We are unable to resolve the complaint within this time period, We will inform You of the options available to You.
If You are not satisfied with the outcome of Your complaint, You may refer the matter to the Financial Services and
Pensions Ombudsman for independent arbitration. Visit www.fspo.ie or write to
Financial Services and Pensions Ombudsman
3rd Floor Lincoln House
Lincoln Place, Dublin 2
D02 VH29
Phone: (01) 567 7000 or email info@fspo.ie.